Comms
Customer support
First-line support handled around the clock, with humans only where judgment is needed.
The prompt
“Run my customer support. Answer incoming questions using the support policies and context you give the agent, draft replies, and escalate refunds to me.”
Works with
AgentsChannelsProject docs
GmailHow it works
- 1
Build a Support agent in Chat (one sentence — Tulsk proposes the config) and put your support policies in its instructions.
- 2
Route inbound questions to it: a connected Slack channel, forwarded email, or @support in Chat.
- 3
It answers from the context you gave it, drafts the tricky replies, and pings you for refunds and escalations.
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View
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